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Help Centre

We answer editorial questions about how Royal Bonus Desk works. For safer gambling help, please contact GamCare or BeGambleAware directly—links sit in the footer for quick access.

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Typical turnaround: three UK business days for general enquiries.

help@royalbonusdesk.com

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If you need immediate advice about problem gambling, trained advisers are available through official channels—not via our inbox.

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Operator disputes

We cannot intervene in account decisions. Contact the operator’s licensed support team first, then escalate via ADR routes explained on their site.

Desk score questions

Tell us which operator and product area you mean. We keep notes on methodology changes and may update scores after significant platform shifts.

Media & partnerships

Commercial teams may enquire about collaborative educational pieces. Editorial separation rules still apply—scores are not for sale.